Frequently Asked Questions

If patients experience any difficulty removing the sensor from their skin, these products and techniques may help:  

General Removal Techniques 

• Loosen edge of adhesive with fingernail and use products listed below if necessary.^1,2  
• While removing tapes, use fingers of opposite hand to push skin down and away from adhesive. Continue to move fingers on skin towards adhesive as it is removed.²  
• ‘‘Fold back’’ technique: Remove adhesive slowly, at low angle, folding back on itself. ²  
• ‘‘Stretch and relax’’ technique: Films that stretch (e.g., IV3000 or Tegaderm) may be stretched horizontally away from the centre (opposite of the fold back technique) while walking fingers under the dressing to continue stretching it.²  
• Use adhesive removal wipes to rub the skin under the tape towards the adhesive as it is removed. This helps loosen adhesive from skin and may help reduce pain with removal.¹  

For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the User Guide. 

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Dexcom Sensors are manufactured with a special adhesive to help them stick to patients’ skin after insertion. Adhesive supplements may also be used.  

• Liquid adhesive agents can be used with the sensor adhesive patch.^1,3 Suggestions for patients when using liquid adhesive agents are to:  

1. Create an empty oval on the skin with the liquid adhesive product.  

2. Let skin adhesive dry.  

3. Insert sensor on clean skin in centre of oval.  

• Additional adhesive patches like the Dexcom G6 Sensor Overpatch can also be applied over the sensor adhesive patch to help keep the sensor secure and clean. Within Australia, patients can order the Dexcom G6 Overpatch at no cost, directly via the AMSL Diabetes online shop.

For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the User Guide. Dexcom does not recommend, endorse or warrant any third-party products, including adhesive supplements and removal products. 

Register your clinic at https://clarity.dexcom.eu/professional/registration. Whoever completes the registration will be considered the account administrator with full ability to add and manage staff accounts.

Users might need administrator privileges to install software on their computers.  

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.  

It is recommended that you use an appropriate firewall programme and an anti-virus programme on your computer to protect against viruses, malware and unauthorised access to and use of your computer and the information stored, processed and transmitted by it.  

Dexcom Clarity supports the following system configurations:  

Windows 7, 8 or 10 

• 1.3 gigahertz (GHz) processor and 1 gigabyte (GB) free RAM with 100 megabytes (MB) free disk space 
• Microsoft .NET Framework 4.6.1 or greater, full version 
• Display resolution of 1024 x 768 pixels or greater 
• Chrome 53, Firefox 47, Internet Explorer 11 run in desktop mode or Microsoft Edge 
• USB 2.0+ port to connect the USB cable to upload a Dexcom receiver 

Mac OSX 10.10, 10.11, 10.12 or 10.13 

• 2.3 gigahertz (GHz) processor and 4 gigabytes (GB) free RAM with 100 megabytes (MB) free disk space 
• Display resolution of 1280 x 800 pixels or greater  
• Safari 9.1 or greater, Chrome 53 or Firefox 47 for Mac OSX 
• USB 2.0+ port to connect the USB cable to upload a Dexcom receiver 

Optional computer configurations:  

• Mouse or trackpad  
• A PDF reader (for example, Adobe Reader) for viewing, saving, and printing the reports  
• An Excel spreadsheet viewer (for example, Microsoft Excel or Excel Viewer)  
• Printer, for printed copies of reports  

To run Dexcom Clarity, your network must allow the following outbound network traffic, which might require changes to proxy and network configuration:  

• dexcom.com (and all subdomains) on port 443  
• agent.mydiabetesdata.com with DNS loopback support to 127.0.0.1

If your clinic has a Dexcom Clarity account:

1. Add the patient to your patient list
2. Then click  Share data to view, print, or email a share invitation
3. The patient enters the Sharing Code from the invitation either into their personal Dexcom Clarity account or into their Dexcom Clarity App
4. Once sharing is established, it continues until the patient or clinic decides to stop sharing and manually stops it within Dexcom Clarity

If your clinic does not have a Dexcom Clarity account, patients can provide a Share Code generated from the Dexcom Clarity App for your clinic to enter at https://clarity.dexcom.eu/ or you can guest upload a Receiver from the same link.

You can save or print all reports from Dexcom Clarity for up to 90 days of data. While viewing a patient’s interactive report, from the top of the page click Print Reports to print or Download Reports to save. Then, choose a date range and any or all of the reports.  

Yes. Dexcom Clarity has the option to export data as a CSV file viewable in Excel. Export from one patient by clicking the Patient Name, then click Export. Or, export for all patients in your Patient List by clicking Export All Data from the top of your Patient List page.

• Overview – presents up to four clinically relevant patterns, dashboard statistics, as well as the patient’s Best Day. This quick summary can help focus the discussion on problem areas contributing to hyper- and hypoglycaemia
• Patterns – dive deeper into each of the four clinically relevant patterns. Each pattern provides graphs of the days that contribute to that pattern
• Data – Trends and Overlay graphs show aggregate data with filtering options. Daily graphs offer a detailed view of every glucose data point for each day selected
• Compare – side-by-side comparison of Trends, Overlay and Daily graphs to encourage progress and highlight challenges patients may face
• Statistics – provides focused insight for both daily and hourly glucose metrics. Advanced metrics can be selected for deeper analytics
• AGP – standardized Ambulatory Glucose Profile (AGP) report provides a big picture view of diabetes management

Once a patient has been added to the Patient list:

1. Click the Patient Name to invite them to share their data or choose to upload Receiver data
2. Once sharing has been initiated or the Receiver is uploaded, click the Patient’s Name, then click Go to access interactive reports.

For every release, a notification banner is posted at the top of the Dexcom Clarity page on the day of the release. Follow the banner’s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release

If you have questions about Dexcom Clarity, please contact your Technical Support team via [email protected] or call 1300 851 056.

Dexcom Clarity follows industry security standards and password expirations are a best practice. You can change your clinic user password when prompted or at anytime from Settings at the top of the page.

For mobile users, Clarity displays glucose data from a Dexcom CGM system 3 hours after the data is captured. This means that the most recent data you view in Clarity is at least 3 hours old.

For Dexcom Receiver users, the data is as current as the last upload.

It is possible to use both a smartphone and a receiver to provide CGM data. The smartphone system streams data to the Clarity server, where that data is made available for reports after three hours. The Dexcom receiver requires connection to a computer to upload the data periodically. If the patient uses a smart device part of the time and a receiver part of the time, then Clarity needs data from both to provide accurate statistics.

Yes - as of the 1st July 2022, the Australian Government has expanded access to subsidised Continuous Glucose Monitoring (CGM) for Australians living with type 1 diabetes through the National Diabetes Services Scheme (NDSS) Initiative.

Individuals who were previously eligible via the initial NDSS CGM Subsidy Initiative will still be able to access fully subsidised Dexcom G6 products (i.e. at zero cost). As outlined by NDSS, the eligible groups are:

• Children and young people aged under 21 years with type 1 diabetes
• People with type 1 diabetes aged 21 years or older
• Women with type 1 diabetes who are actively planning pregnancy, pregnant, or immediately post-pregnancy
• Children and young people under 21 years with conditions very similar to type 1 diabetes who require insulin

The expansion in July 2022 allows all other individuals living with type 1 diabetes, whether existing customers or new to Dexcom G6, access to subsidised Dexcom G6 for a small co-payment of $32.10/month. Prior to getting started with CGM via this initiative, patients will need to gain approval from their healthcare professional, in the form of completing the application form.

Read more about the subsidy here.

Dexcom G6 is suitable for anyone with Type 1 diabetes over the age of 2 years. It can be worn by patients who use a pump and by those on multiple daily injections.  

In line with NICE Guidance, consider Dexcom CGM for your patients including:

Children & Young People  
• Experiencing frequent episodes of severe hypoglycaemia 
OR 
• Have impaired hypoglycaemia awareness that is associated with adverse consequences such as seizures or anxiety 
OR 
• If a child with diabetes is unable to recognise symptoms of a hypo or unable to adequately communicate the symptoms they have in order to prompt hypo treatment  

Adults 
• More than one episode of hypoglycaemia a year that’s brought on by no obviously preventable cause 
OR 
• A complete loss of awareness of hypoglycaemia
OR 
• Frequent episodes (more than 2 times per week) of problematic hypos occurring without symptoms 
OR 
• An extreme fear of hypoglycaemia that is causing problems or distress 
OR
• Hyperglycaemia (HbA1c of 75mmol/mol (9%) or higher that persists despite testing at least 10 times per day 

You can read more about NICE guidelines and additional criteria for CGM below.  

Professional Guidelines: 

• NICE Adult Guidance NG17  
• NICE Children & Young People Guidance NG18  

Yes – Dexcom G6 can still be purchased privately via the AMSL Diabetes online shop.

Please note: To access subsidised Dexcom G6, patients will need to go through the NDSS CGM Subsidy Initiative. Purchasing via the AMSL Diabetes online shop will be at full cost.

AMSL Diabetes offers 24/7 technical support to all Dexcom customers, year-round. If your patient needs assistance, please direct them to contact our Technical Support team via [email protected] or for immediate support, call 1300 851 056.

For assistance with the Dexcom CGM range (or one of AMSL Diabetes’ services), please contact our team via [email protected] or for immediate support, call 1300 851 056. Whether you require technical assistance or are following up one of your patient’s orders – please use the contact details above.

Additionally, your local AMSL Diabetes Territory Manager/representative will also be able to provide further assistance.

For more educational materials, please visit https://product.amsldiabetes.com.au/resources-and-support-for-healthcare-professionals (LINK TO BE UPDATED SOON)

Additionally, your local AMSL Diabetes Territory Manager/representative will also be able to provide further training and support.